Return & Refund Policy

Return & Refund Policy

Our process before delivery is to check the product thoroughly before a delivery can be made. This is to make sure that all the products are in good conditions before delivery. We are committed in bringing a high standard of customer service. 

There is no exchange or refund once payment is made unless the item has defects or is out of stock. However, you can sell the item with our ‘Sell your preloved’ or exchange your bag with our ‘Trade in bag’ program. 

We guarantee a 100% refund/replacement ONLY:

  • If goods are missing during our handling or broken (not working) during delivery
  • If the goods are deemed not working after arrival (for watches) 
  • If the goods have got a manufacturing defect

We don’t issue refunds for issues like minor scratches. We always select and buy items which we think are in good condition. However, we have learnt that some items bought from Outlets will not be 100% perfect. For example, there will sometimes be minor scratches on the body, handle or hardware. If you are a very fussy buyer we recommend to come into the showroom and inspect the item first before purchasing.

Incase you want to make any refund/replacement, customers have to make a report to us on the SAME DAY OF ITEMS ARRIVAL and email to hi@fashrevo.com . We cannot make a refund/replacement for any item that has been worn or used. Our team will assess the pictures and get back to you within 3 working days advising you whether this is a manufacturing defect or not.

If your request is being accepted, the item(s) must be sent to us within 3 days after arrival.

Any deposit payment that has been made is non-refundable/changeable with another item and if we do not receive any payments (full/installment) within one month from the order date, we may cancel your order and your deposit is non-refundable.

We have the rights to amend any policies without informing the customer in advance.