Return & Refund Policy
Return & Refund
Our process is to check the product thoroughly before a delivery can be made. This is to make sure that all the products are in good conditions before delivery.
We are committed in bringing a high standard of customer service.
We guarantee a 100% refund / replacement ONLY:
If goods are missing during our handling or broken (not working) during delivery
If the goods are deemed not working after arrival (for watches)
If the goods have got a clear physical damage on it
If the items are out of stock after a booking have been made (unless the customer wants to change the order with a different item in stock)
However , the customer have to make a report to us on the SAME DAY OF ITEMS ARRIVAL and email to firstname.lastname@example.org. We cannot make a refund for an item that has been worn and used after one day.
For watch under warranty:
Returns, Replacements or Repairs must be coordinated with the Fashrevo team. Please send the item, with your purchase warranty booklet and/or gift receipt and a note with your returned watch stating the reason for the repair (the problem you are having with the watch). Also, include the following information with your package:
- Full return address
- Phone number
- Description of the problem
- A check or money order made out to Fashrevo Sdn Bhd (RM20 for domestic or $30.00 USD international) to cover return shipping and handling.
Please note: a return request must be initiated upon receiving the merchandise and product must be returned within 3 days from the day of complaint. Further, all products must be returned in a new and unused state, in perfect condition, with all original shipping and product packaging and tags in place. We will not accept any return if the product's tag is not in place, shows signs of wear, or has been used or altered from its original condition in any way.
For refund, you can submit your refund request here.
Refund process will take around 7-10 working days.