Preorder Policy

By placing a preorder with FashRevo, you agree to the following policy. These policy are set to ensure transparency and protect both parties throughout the preorder process.

1. Product Authenticity & Exclusivity
- All preorder items are 100% authentic, sourced directly from reputable US outlets.
- We offer rare collections that are typically not available in the local market, giving customers exclusive access to global fashion trends.
2. Preorder Timeline
- All preorder items are expected to be shipped within 30 working days from the date of purchase.
- This timeline is an estimate and may be affected by supplier availability, customs clearance, and other external factors.
- In the event of a significant delay beyond 30 working days, customers will be notified accordingly.
3. Late Delivery Compensation
- Customers will receive a RM30 voucher (code: PREORDER30) if their preorder item is delivered after 30 working days from the date of purchase.
- This voucher is applicable only for delayed orders and will not be given for on-time deliveries or order cancellations.
4. Switching Items
- Customers may switch to another item at any time before shipping, subject to these conditions:
a. If FashRevo experiences a delay (beyond 30 working days) or is unable to purchase the item:
- Switching to a same, lower, or higher-priced item is allowed.
- For higher-priced items, customers must pay the price difference.
b. If the item is still within the preorder timeline (no delay) and FashRevo is able to purchase it:
- Switching is only allowed to a same-priced or higher-priced item.
- For higher-priced items, customers must pay the price difference.
- Switching to a lower-priced item is not allowed, and no refund will be given.
5. Cancellation & Refund
- All preorder sales are final. Refunds are not allowed once the order is placed.
- Returns or cancellations will only be considered if there is a mistake on our part (e.g., wrong item sent).
- Refunds or returns will not be accepted due to:
a. Wrong size selection
b. Change of mind
c. Item not meeting expectations
6. Packaging Details
- Preorder items may not come in the original brand packaging.
- Dust bags, paper bags, and authenticity cards may not be included unless stated otherwise.
7. Warranty Coverage
- All preorder items come with a 30-working day warranty from the date of delivery.
- This warranty covers manufacturing defects only (e.g., broken zippers, stitching issues).
- It does not cover damage caused by wear and tear, misuse, or alteration of the item.
- To claim a warranty, customers must provide clear photos and proof of the issue within the warranty period.
8. Colour Disclaimer
- Actual product colours may differ slightly from the photos due to lighting and screen display differences.

For any questions or concerns, kindly reach out to our support team via the contact page.
Thank you for your trust and support.