Terms and Conditions
We are an E-Commerce platform providing 1 stop shopping experience for Branded/Designers fashion accessories from overseas mainly UK and USA since 2013.
Why is your price cheap compared to retail price in the store? :
We were established in 2013 in Manchester, United Kingdom. In the UK, we bought products that were on sale, thus we got them at a discounted price. Sometimes we would buy products from Outlets in the UK and USA with discounted prices as well.
We now have several suppliers and manufacturer’s official distributors that have appointed us and have agreed to sell to us at wholesale price.
Some of the products are also ‘out of season’ products which are normally sold at discounted prices.
This is how we can sell the products at a discounted price compared to most retail prices around the world.
- All products sold on Fashrevo.com are guaranteed authentic. Fashrevo purchases it's goods via authorized dealers or respected industry wholesalers and distributors. All new items are guaranteed authentic.
Our goal is to provide the best service with the best possible pricing. We occasionally conduct our own research and testing to make sure that all of our products are genuine and authentic.
We also provide the original manufacturer’s manual / receipt / warranty book together with the goods. Watches also come with the original manufacturer’s box.
We are authorised resellers for most of our watches- Aries Gold, Aigner, Anne Klein, French Connection, Kenneth Cole, Nixon, Nine west, Police, Timex and Ted Baker.
We are serious when we state that we are not going to sell any non-authentic goods. Not even a AAA grade product.
- We always select and buy items which we think are in good condition. However, from experience, we have learnt that some items bought from Outlets, will not be 100% perfect. For example, there will sometimes be minor scratches on the body, handle or hardware. If you are a very fussy buyer we recommend to come into the showroom and view the item first before purchasing.
- Not all items come with their own dust bag and paper bag. In the US, there is a difference between items bought in an outlet and a boutique. As most of our items are purchased in outlets, they do not come with a dustbag. However, boutique collection bags come with the dust bag provided. Therefore, if there is no dust bag it does not mean that the item is fake. Click on the link to see one of the Coach outlet staff responding to the dust bag question : https://www.youtube.com/watch?v=bWEpUkeS6lM
- We get paper bags and boxes for free but not on all items since we buy in bulk. We choose not to ship them to Malaysia as they take up a lot of space and add weight to the shipment. You may request for a paper bag with an extra charge of RM20. All coach paper boxes, bags and other branded paper bags are the same price. This extra charge is to cover the shipping cost.
Watches Warranty :
As we have different suppliers for each brand , the warranty will depend on the brand. We offer up to 2 years Warranty from local manufacturers. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Our warranty does not cover external damage to the product.
The warranty does not cover any damage resulting from water/moisture damage. Additionally, the warranty does not cover any damage to the watch case, crystal/glass, watch bracelet/band, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage which occurs due to having the watch serviced by a third party, nulls and voids the warranty from Fashrevo.com.
This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
- External wear-and-tear from normal daily use.
- External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch
- Defects caused by outside force, improper use, or ANY such incidental damages which occur by dropping or banging the timepiece.
- Any lost/missing stones or gems on the outer portion of the watch or watch face
- Outside modifications and third party repair attempts void the warranty
- Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
- Watches that are labeled as water resistant featuring a screw down crown. The crown must be screwed down properly at all times to keep the watch casing from receiving water damage inside the stem. Water damage is not covered under warranty by Fashrevo nor any manufacturer.
Returns, Replacements or Repairs must be coordinated with the Fashrevo team. Please send the item, with your purchase warranty booklet and a brief description of the work requested. RM20 shipping and handling is required (Malaysia Address).
Warranty For Other Fashion Accessories
We offer a one month warranty on our handbags, and small leather goods. For any manufacturing defects within this warranty time frame, repairs are on us. Beyond the warranty period, we offer repair services at set fees
Return & Refund
Our process before delivery is to check the product thoroughly before a delivery can be made. This is to make sure that all the products are in good conditions before delivery.
We are committed in bringing a high standard of customer service.
We guarantee a 100% refund/replacement ONLY:
If goods are missing during our handling or broken (not working) during delivery
If the goods are deemed not working after arrival (for watches)
If the goods have got a clear physical damage on it
If the items are out of stock after a booking have been made (unless the customer wants to change the order with a different item in stock)
However, customers have to make a report to us and fill in the refund form request on the SAME DAY OF ITEMS ARRIVAL and email to firstname.lastname@example.org . We cannot make a refund for an item that has been worn and used after one day. The item must be sent to us within 3 days after arrival to our showroom. Alternatively, you can post the item back to us at your own cost.
There is no exchange or refund once payment is made unless the item has defects or is out of stock. However, you can sell the item with our ‘Sell your preloved’ or exchange your bag with our ‘Trade in bag’ programme.
We don’t issue refunds for issues like minor scratches. We always select and buy items which we think are in good condition. However, we have learnt that some items bought from Outlets will not be 100% perfect. For example, there will sometimes be minor scratches on the body, handle or hardware. If you are a very fussy buyer we recommend to come into the showroom and inspect the item first before purchasing.
Deposit payment that has been made is non-refundable/changeable with another item and if we do not receive any payments (full/installment) within one month from the order date, we may cancel your order and your deposit is non-refundable.
Delivery and Shipping
We delivery worldwide unless your country is on economic banned list internationally.
Delivery cut off time is 12pm for normal & pushed delivery. For same day delivery, cut off time is 5pm.
- Malaysia: 2-5 working days
- Brunei, Singapore, Indonesia: 3-7 working days
- Worldwide : 7-14 working days
Click here for more details on delivery methods and prices.
BOOKING (4 x Installment) TERMS & CONDITIONS
1 - Customers are deemed to have read, understood and accepted the following conditions.
2 - A deposit of RM100 is required upon booking for a single item. The balance is to be paid in full or using any one of our installment payment (3 or 2 times installment) services within 30 days.
3 - Failure to comply with this may result in an automatic cancellation of booking and a forfeiture of deposit.
4 - Item will be delivered after the completion of ( 2 ).
5 - Cancellation or changes of booking will not be refunded.
We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on the Sites, and you waive any right you may have to receive specific notice of such changes or modifications.
Any inquiries should be directed here: email@example.com